The Power of Patient Reviews: Why They Matter and How to Get More

In the digital age, online reviews have become a cornerstone of success for businesses across all industries. Whether you’re choosing a new restaurant, buying a product, or booking a service, chances are you’ve looked at reviews to guide your decision.

For medspas, patient reviews are even more critical.

Given the nature of medical spa treatments—which often involve personal care and health—building trust and credibility through positive reviews is essential. Read on to learn why patient reviews matter specifically for the medspa industry and get actionable tips on how to generate more reviews for your medspa.

Why Patient Reviews Matter

  • Reviews are Great for Building Trust and Credibility

In the medspa industry, trust is everything!

Patients are placing their health and appearance in your hands, and they need assurance that they are making the right choice. Positive reviews act as powerful testimonials that can significantly impact potential patients’ decisions. When prospective clients see glowing feedback from others who have experienced your services, they are more likely to trust your medspa. Reviews help build credibility and instill confidence in new clients.


  • Enhancing Your Online Presence

Reviews are crucial for improving your visibility online. Search engines like Google consider reviews as a factor in their ranking algorithms.

The more positive reviews you have, the higher your medspa will appear in search results.

This increased visibility can drive more traffic to your website and, ultimately, more bookings. For medspas, where competition can be fierce, standing out in search results is essential for attracting new clients.


  • Providing Valuable Feedback

Patient reviews offer direct feedback about what your medspa is doing right and where there might be room for improvement. This feedback is invaluable for refining your services and ensuring that you meet your clients’ needs and expectations. By responding to reviews—both positive and negative—you show that you value your clients’ opinions and are committed to continuous improvement. This is especially important in the medspa industry, where patient satisfaction can directly impact your reputation and success.

Tip: Do not ignore, provoke, argue, make excuses (you get it) when it comes to addressing negative reviews.

  • Increasing Patient Engagement and Loyalty

Engaging with your patients through reviews fosters a sense of community and loyalty. When patients see that you appreciate their feedback and take their concerns seriously, they are more likely to return and recommend your services to others. This engagement helps build long-term relationships that are beneficial for your business. In the medspa industry, where treatments are often ongoing, building patient loyalty can lead to repeat business and sustained growth.


infographic why reviews are important

Tips for Generating More Patient Reviews


Ask for Reviews

One of the simplest ways to get more reviews is to ask for them. Encourage your satisfied patients to leave a review during their visit or follow up with an email request. Make it easy for them by providing direct links to your review profiles on platforms like Google, Yelp, and Facebook.



Make It Easy

Streamline the review process to make it as effortless as possible for your patients. Provide clear instructions and direct links in your emails, on your website, and even on printed materials at your medspa. The easier it is to leave a review, the more likely patients are to do it.

Your EMR system should have an SMS feature that lets you set up a thank you text with link to review (this should go to your Google Business Page) your visit.

Also a physical standee at the check out desk with a QR code to your Google Business Page reviews is. a great way to build quickly and easily.

google reviews

Respond to Reviews

Show that you value all feedback by responding to reviews.

Yes, even the bad ones.

Thank patients for positive comments and address any concerns raised in negative reviews. This engagement demonstrates your commitment to patient satisfaction and can turn a negative experience into a positive one.

Showcase Reviews

Highlight positive reviews on your website and social media channels. Featuring testimonials can boost your credibility and encourage more patients to share their experiences. This visibility reinforces the value of reviews and can motivate others to contribute their feedback.

Don’t underestimate the power of patient reviews. They are a critical component of your medspa’s success, driving more bookings and fostering patient loyalty. Take the first step towards a thriving, trusted practice—make patient reviews a priority in your marketing strategy now!

author avatar
Shannon Hayes CEO