You Are Not Alone
Over the past month, MedSpa Mastery readers have flooded not just our emails, but social sites, quora, forums, reddit with the hundreds of questions about the compounded semaglutide/tirzepatide ban. Here are the top questions we’re hearing regarding client communication and retention—and exactly how to solve them:
The Questions We’re All Hearing Sound familiar?
“How do I explain the sudden unavailability without sounding alarmist?”
“Clients are demanding refunds—how do I handle this?”
“Should I email clients proactively or wait?”
“What’s the best way to reassure long-term clients?”
“How do I stop clients from jumping to online telehealth providers?”
“Can I offer discounts on other services to retain them?”
“Are we legally at risk if we can’t fulfill treatment plans?”
Your Step-by-Step Playbook
Below you will find proven scripts, tools, and strategies from MedSpa experts
1. “How do I explain the ban without causing panic?”
Answer: Lead with transparency, not apologies.
Script for Social Media/Email:
“We know many of you have questions about recent changes to weight loss treatments. Due to new FDA regulations, compounded semaglutide/tirzepatide are no longer available. While this is beyond our control, we’re more committed than ever to helping you achieve your goals. Schedule a FREE transition consult today to explore alternatives!”
Pro Tip: If you can, definitely add a short video to your post—clients trust faces, not faceless text. Say: “This isn’t the end of your journey—it’s a pivot, and we’re here to guide you.”
2. “Clients want refunds. How do I save the relationship?”
Answer: Replace refunds with added value.
Script for Front Desk Staff:
“I completely understand your frustration. While we can’t refund discontinued treatments, we’d like to offer you [20% off alternative services / a free B12 booster shot] to keep your progress moving forward. Let’s find a solution that works for you!”
Tool: Create a “Transition Package” (e.g., $200 off Body Sculpting + free nutrition consult) exclusively for affected clients.
3. “Should I email clients or wait?”
Answer: Proactive communication wins. Silence = clients assume you’re unprepared.
Email Template (Grab This!)
Subject Line: Your Weight Loss Plan & Recent Changes – Let’s Adapt Together
Hi [First Name],
You’re not just a client—you’re part of our community. We want to personally update you on recent FDA changes affecting compounded semaglutide/tirzepatide.
Here’s what this means for you:
- Your current treatment plan will be paused.
- We’ve curated 3 alternative options (FDA-approved and holistic).
- Book a free 15-minute consult to choose your next steps.
We’re here to ensure this shift doesn’t derail your progress. Let’s talk soon!
– [Your Name]
Bonus: Add a calendly link or schedule a zoom consult session.
4. “How do I stop clients from fleeing to online providers?”
Answer: Highlight the continued risks of unregulated telehealth, then position your spa as the safe choice.
Script for Consultations:
“We’ve heard some clients consider online providers, but many don’t require health screenings or follow FDA guidelines. Our medical team personally tailors every plan to keep you safe—and we’ll fight for your results just as hard as you do.”
Tool: Share stats in an Instagram Story:
“Did you know? 68% of online peptide sellers use unlicensed pharmacies. 🚨 Stay safe with our FDA-approved alternatives!”
5. “What incentives actually work?”
Answer: Make them feel exclusive, not desperate.
Loyalty Program Pitch:
“As a valued client, you’ve been auto-enrolled in our Stay on Track Program. Earn points toward free IV therapy or fat-burning laser sessions with every alternative treatment booked this month!”
Pro Tip: Use your EHR system to tag affected clients and auto-send this offer.
This ban isn’t good for anyone (well, except for Novo and Eli and their friend FreDA) but it DOES NOT HAVE TO BE AN OBSTACLE—it can be a chance to prove your value and deepen client trust.
By addressing these questions head-on with empathy and strategy, you’ll not only retain clients… you’ll gain their loyalty for life.
Input: A number of our medspa readers are struggling with a 30-40% decrease in revenue because of the glp-1 situation. If you have insight, advice, tactics etc that have worked for your medspa, please share in the comments below.
